Frequently Asked Questions
Helpful information about floral products, ordering, shipping, returns, refunds, and customer support.
Who operates Voryqeva?
Voryqeva is operated by Shenzhen Bolinda Technology Co., Ltd.
What does Voryqeva sell?
We offer floral-arrangement vessels, flower baskets, floral tools, display racks, and dried-flower presentation accessories.
What currency are prices shown in?
Unless otherwise stated on the storefront, prices are displayed in U.S. dollars (USD).
Can I ask about product dimensions before ordering?
Yes. Contact customer support with the exact product name and the measurement or feature you want to confirm.
Can I ask whether a vessel is suitable for fresh flowers?
Yes. Review the product description first and contact us if you need clarification about intended use.
Can I change or cancel an order?
Please contact us as soon as possible. Whether a change or cancellation can be completed depends on the order's processing status.
How do I track my order?
Use the tracking information provided after shipment when available. Contact us with your order number if you need assistance.
What if an item arrives damaged or incorrect?
Contact us promptly with your order number and clear photographs so we can review the issue.
How do I request a return?
Please contact customer support before sending any item back. Approved requests will receive return instructions and the correct destination.
How can I contact customer support?
You can reach us by email at service@voryqeva.com or by phone at +86 162 5783 9146 during service hours.